Job Description

Customer Service Representative

U-Haul is looking for honest, outgoing persons with a positive, upbeat attitude, able to follow directions at all times, work with a team and independently. And work well under pressure. Great customer service skills are mandatory.

Responsibilities to include but not limited to:

• The day-to-day organizational needs of the store, including: store cleanliness and re-stocking, customer service, merchandising, imparting product knowledge of merchandise, as well as store services
• Respond to all customer inquiries
• Assist in the development and implementation of retail strategies and action plans to achieve the store's sales
• Maintain an efficient and organized store/office filing and in-store communication system
• Perform related duties as directed by store management
• Installation of trailer hitches and vehicle wiring on cars/trucks
• Daily cleaning of trucks and trailers, inside and out
• Frequent forklift usage, loading and unloading U-Boxes from 18 wheeler vehicles (training provided)
• A valid driver's license is required!
• Must be 18 or older to apply
• Must be a strong self-starter and able to work independently
• Must be flexible in work hours, including weekends and holidays, also must be dependable
• Computer skills are a plus
• Must have reliable transportation to and from work
• Please respond to this posting via email
• Store is located at 10330 Gulf Freeway, 77034
• Must be able to follow directions at all times
• Must be able to work holidays/weekends and/or evenings (except Christmas)
• We are currently hiring for evening shifts (closers) 1pm until 7pm, & weekends (Fri-Sun) (Sunday 8:30am until 5:30pm) Training will take place during the morning
• Must be able to work on your feet for an extended period of time
• Must be able to lift at least 50 lbs., multiple times per day
• This is a job, with room for advancement!
• Reliable transportation is needed, as 1 day of training takes place on the North side of Houston and propane certification class takes place on the Southwest side of Houston.
• Hiring now!
• Bilingual is a plus

If you have any problems applying, feel free to email. There are currently 2 Customer Service Representative positions open (Part-Time at 25-30 hours/week) **********WE WORK OUTSIDE OFTEN AND IN ALL WEATHER AND WE WORK VERY HARD AT TIMES, IF THIS IS A POTENTIAL PROBLEM FOR YOU, PLEASE DO NOT APPLY***********

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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