Job Description

Summary: We’re looking for an organized and resourceful Office Manager to keep our creative office running seamlessly. This role combines day-to-day office management, IT support, and admin support.

As the first friendly face clients and guests meet, you’ll set the tone for our agency’s culture! Behind the scenes, you’ll make sure the office is welcoming, efficient, and equipped with the right tools from snacks and supplies to Wi-Fi and laptops. You’ll also provide light administrative support to our Executive Leadership Team (ELT).

This is a role for someone who enjoys being at the center of it all: connecting people, solving problems, and making sure everything just works.

Responsibilities:

Office Management & Client Experience

• Ensure the office is always client-ready, reflecting our agency’s creativity and professionalism
• Act as the first point of friendly contact for clients, visitors, and vendors
• Take care of day-to-day office needs such as checking the mail, unloading dishwashers, restocking snacks, and caring for plants
• Oversee office operations: supplies, inventories, organization of office storage, schedules, signage, and vendor relationships
• Manage facilities needs and building service requests
• Support the Social Committee with internal events, workshops, and team activities

IT Support & Coordination

• Provide day-to-day IT support: troubleshooting hardware, software, and connectivity issues.
• Help maintain office tech systems (AV/conferencing equipment, printers, laptops, Wi-Fi)
• Keep accurate records of IT assets and coordinate with IT management on upgrades and escalations
• Ensure tools and systems are fully functional to support project work and presentations.

Executive & Team Support

• Provide light administrative support to the Executive Leadership Team (scheduling, meeting prep, meal ordering for meetings, logistics)
• Assist with document preparation, travel coordination, and expense tracking as needed

Requirements:

• Proven experience as an Office Manager, IT Support Specialist, or in a hybrid role (experience working in a creative or agency environment is strongly preferred!)
• Strong interpersonal skills - approachable, friendly, and professional
• Hands-on IT skills, with confidence supporting Mac environments
• Proficiency with tools like Google Workspace, Microsoft Office, and Zoom
• Excellent organizational and multitasking abilities in a fast-paced, creative setting
• A problem-solver who thrives on keeping people and systems connected
• Ability to lift 30lbs

Benefits: At SCC, we believe in taking care of our team, and that includes providing a range of benefits designed to enhance your life both personally and professionally. As an SCCer, you'll enjoy:

• Retirement Savings : Partner with Fidelity to secure your future with our comprehensive plan offering pretax and ROTH contributions. Plus, benefit from SCC's Safe Harbor match program to boost your retirement savings.
• Comprehensive Health Coverage : SCC subsidizes your health, dental, vision, and life insurance plans. Choose from a variety of plans to suit your needs!
• Tax-Advantaged Spending : Pay for qualified expenses with pre-tax dollars through our FSA programs for Health Care, Dependent Care, and Commuter Reimbursement, putting more money back in your pocket.
• Voluntary Benefits : Explore additional coverage with our voluntary benefit options, including Life Insurance, Critical Illness and Accident Insurance, and even Pet Insurance because we care about all members of your family.
• Flex Time Off: Embrace our Flex Time Off policy that encourages you to take a break, unplug, and recharge, promoting a healthy work-life balance.
• Hybrid Work Environment: Enjoy the best of both worlds with our flexible and friendly work environment. Our office is located in the vibrant West Loop with an open floor plan designed to amplify collaboration
• Wellness Support : Prioritize your well-being with an annual wellness credit designed to support your physical and mental health.

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