Job Description

Job Description

Job Description

SCHEDULE OPTIONS:

• Weekend PM (Saturday & Sunday): 2:00 PM - 8:00 PM

NATURE & SCOPE

The Communication Center Specialist is responsible for managing communications and ensuring smooth operations at the Communication Center. This role includes answering and directing phone calls, responding to emergency requests, assisting with inventory and personal item checks, distributing mail, and handling various clerical duties. The Communication Center Specialist plays a key role in maintaining a professional, organized environment and supporting staff and personnel across the campus.

JOB DUTIES AND RESPONSIBILITIES

• Answer, screen, and direct phone calls in a timely and professional manner, taking and relaying messages as necessary.
• Utilize the internal two-way radio communication system to respond quickly to emergency requests and support staff across campus.
• Assist in the inventory and preparation of youths' personal items, ensuring that luggage returned from visits is checked for contraband items.
• Receive and distribute mailed items to the appropriate personnel on campus in an organized manner.
• Maintain the office supply inventory, ensuring that supplies are well-stocked, and report order requests to the Supervisor.
• Perform clerical duties such as copying, scanning, and completing letters or forms as requested by other departments.
• Keep the Communication Center neat, organized, and professional, ensuring that it is always ready for use.
• Participate in monthly department meetings, staying updated on training expectations and company goals.
• Perform other duties as assigned by the Supervisor to support the daily operations of the Communication Center.

QUALIFICATIONS

• Minimum 6 months of experience as a front desk clerk, operator, or secretary required.
• High school diploma or GED equivalent required.
• Proficiency in English (both written and spoken) required.
• Strong typing skills, with the ability to type at least 60 words per minute.
• Proficiency with computer programs, particularly Microsoft Office Suite and Google.
• Technical proficiency in operating phone systems, copy machines, and other office equipment.
• Must be at least 18 years of age.

COMPETENCIES

• Excellent communication and customer service skills, with the ability to handle phone calls and radio communications professionally.
• Strong organizational skills with attention to detail, especially when managing inventory and clerical tasks.
• Ability to multitask effectively, balancing phone calls, clerical duties, and emergency response situations.
• Capability to maintain a professional and organized work environment.
• Self-motivated and able to work independently while being part of a team.
• Ability to follow instructions carefully and ensure that tasks are completed in a timely and accurate manner.
• Discretion and professionalism when handling sensitive information or mail.

Summary:

The Communication Center Specialist plays an essential role in managing day-to-day communication operations within the organization, including answering calls, responding to emergencies, assisting with inventory and mail distribution, and performing clerical duties. This position requires strong organizational skills, a high level of professionalism, and the ability to work under pressure. The ideal candidate will be proficient in office equipment, have excellent communication skills, and be able to multitask efficiently. This position offers an opportunity for someone looking to support staff and ensure smooth communication across campus in a dynamic environment.

We are committed to providing a safe and secure work environment for all employees. As a result, all new hires are required to successfully complete a background check, which may include verification of employment history, education, and criminal records.

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